Please find below answers to frequent questions about XEROF and our cryptoasset services. If you require further information, please contact us.
XEROF offers cryptocurrency exchange services to institutions, companies and individuals. Whether you're a business looking to incorporate cryptoassets into your operations or an individual looking to buy, sell, or exchange cryptoassets for personal use, we have the tools and resources to support you.
XEROF currently supports the following cryptoassets: Ethereum, Bitcoin, USDC and Tether. Please get in touch if you’d like support with another asset or currency.
We pay out into CHF, USD, EUR, GBP, SGD, HKD, AED, SEK and NOK but can facilitate payment and exchange in other fiat currencies upon request
Yes. XEROF is Swiss-licenced and adheres to the highest safety and security standards in the industry. Our secure online trading system is available 24/7, and you can get in touch with us at any time with concerns or questions.
A crypto OTC (over-the-counter) desk is a specialised trading platform that allows clients to buy and sell cryptoassets directly with a dealer, rather than through a public exchange. OTC desks are often used to facilitate large trades that might be too disruptive if placed on open markets. Our professional trading desk will help you execute trades with Swiss precision and efficiency.
XEROF does not impose any minimum or maximum limits on transactions made through our platform. You are free to exchange any amount of cryptoasset or fiat currencies that you wish, subject to the availability of funds in your account and any applicable fees.
Our exchange fees are based on the specific needs and circumstances of each client. This means that the price may vary depending on whether the client is an individual, a company, or a corporation. We offer client-based pricing, which means that the fees are tailored to the unique needs of each client.
We prioritise the security of our clients' cryptoasset deposits without exception. We have implemented a multi-layered security system using MPC-CMP with hardware isolation to protect against a variety of threats. Our system meets industry standards such as ISO 27001, ISO 27017, and ISO 27018, and is backed by insurance coverage for theft, loss, and disaster recovery. In addition, all of our cryptoasset deposits are stored in on-chain segregated wallets, providing an extra layer of security.
We take the privacy of our clients seriously. XEROF has a comprehensive privacy policy in place that outlines how we collect, use, and protect personal data. In addition, we enforce strict Swiss privacy laws and have all servers containing customer data located in Switzerland. You can trust that your personal details will remain private when using our services.
XEROF is headquartered in Zug, Switzerland. We also have a representative office in Zurich. Please get in touch at info@xerof.com to arrange a meeting.
The destination for the fiat of a cryptocurrency exchange with XEROF will depend on the specific type of exchange being made. If the exchange is for OTC cryptocurrency, we will deposit the funds into the client's bank account. If the exchange is for real estate, we can deposit the fiat currency into the seller's bank account, a notary bank account, an escrow account, or a title company account. If the exchange is for luxury goods, we can send the fiat currency directly to the seller of the luxury goods. In all cases, we provide secure and convenient options for the exchange of funds.
Yes. Our affiliate program empowers you to earn a commission for new clients introduced to XEROF. There is no integration or investment required. Simply send us an email at info@xerof.com and we'll get you started.
To open an account with XEROF, you will need to visit the XEROF website and navigate to the "Open Account" page.
Once you are in the "Open Account" page, you can choose whether you want to open a personal or corporate account.
You will then need to fill out the registration form with your personal and company details, if applicable. Make sure to provide accurate and complete information to avoid any delays in the onboarding process.
Once you have completed the registration form, our onboarding team will review your application and begin the KYC/AML process. This process involves verifying your identity and verifying the source of your funds.
You will be required to complete a video identification process, which typically involves showing your government-issued ID and answering a few questions to confirm your identity. You will also be invited to use the KYC Onboarding Assistant, an online tool that helps you provide the necessary documentation and information required for the onboarding process. Our onboarding and compliance team will review the information you provided and may contact you for additional clarification or documentation if needed.
Once your account has been approved, you will receive a welcome letter with all the information you need to get started with XEROF's financial services. This letter will include your login credentials for the online trading system. Your relationship manager will then contact you to discuss the details of your account and provide further assistance as needed. Once your account is set up and funded, you will be able to start using the various financial services offered by XEROF, such as buying and selling cryptoassets and accessing cryptoasset custody services.
