Frequently Asked Questions

Welcome to XEROF's FAQ page! Here, you'll find answers to some common questions about our cryptocurrency exchange services. If you have any additional questions or need further clarification, don't hesitate to reach out to us. We're always happy to help.

Is XEROF's crypto exchange service only for businesses?

No, XEROF offers cryptocurrency exchange services to both companies and individuals. Whether you're a business looking to incorporate crypto into your operations or an individual looking to buy, sell, or exchange crypto for personal use, we have the tools and resources to support you.

Which cryptocurrencies does XEROF support?

XEROF currently supports the following cryptocurrencies: Ethereum, Bitcoin, Tether, and USD Coin. We are continually expanding our offerings, so be sure to check back regularly for updates.

Is it possible to exchange cryptocurrency for any type of currency through XEROF?

Yes, XEROF offers the ability to exchange cryptocurrency for a variety of fiat currencies, including CHF, USD, EUR, GBP, SEK, NOK and AED. We are constantly working to expand our offerings, so be sure to check back for updates on the currencies we support.

Are there minimum or maximum limits for transactions on XEROF's exchange platform?

No, XEROF does not impose any minimum or maximum limits on transactions made through our platform. You are free to exchange any amount of cryptocurrency that you wish, subject to the availability of funds in your account and any applicable fees.

Is my personal information kept private when using XEROF's services?

Yes, we take the privacy of our customers very seriously. XEROF has a comprehensive privacy policy in place that outlines how we collect, use, and protect personal data. In addition, we enforce strict Swiss privacy laws and have all servers containing customer data located in Switzerland. You can trust that your personal details will remain private when using our services.

How are the exchange rates for cryptocurrencies determined on XEROF's platform?

XEROF's crypto exchange rates are based on real-time market prices. We stream prices from over 30 liquidity providers to offer the best rates possible to our customers. This means that the exchange rates you see on our platform reflect the current market value of the cryptocurrencies being traded. Please note that exchange rates can fluctuate rapidly due to market demand and other factors, so it's always a good idea to check current rates before making a trade.

Can I trust that my crypto deposit will be secure with XEROF?

At XEROF, we prioritize the security of our clients' crypto deposits and have implemented a multi-layered security system using MPC-CMP with hardware isolation to protect against a variety of threats. Our system meets industry standards such as ISO 27001, ISO 27017, and ISO 27018, and is backed by insurance coverage for theft, loss, and disaster recovery. In addition, all of our crypto deposits are stored in on-chain segregated wallets, providing an extra layer of security. You can trust that your crypto deposit is in safe hands with us.

Is the crypto exchange transaction secure with XEROF?

Absolutely. At XEROF, we are a Swiss-licensed Crypto Gateway and adhere to the latest safety and security standards in the industry. Our online trading system is available 24/7 and is designed to provide the highest level of security for all of our clients. You can trust that your crypto exchange transactions are safe and secure with us.

Where can I find XEROF's physical locations?

XEROF is headquartered in Zug, Switzerland. We also have representative offices in Zurich, Stockholm, and Dubai. These locations allow us to serve customers around the world and stay connected to the latest developments in the cryptocurrency industry. If you have any questions or need assistance, please don't hesitate to contact us.

What is a crypto OTC desk and what services does it provide?

A crypto OTC (over-the-counter) desk is a specialized trading platform that allows clients to buy and sell cryptocurrencies directly with a dealer, rather than through a public exchange. OTC desks are often used to facilitate large trades that might be too disruptive if placed on open markets. At XEROF, our OTC desk provides private and personalized services to help clients exchange crypto for fiat currencies. Our team of experienced dealers is available to help you navigate the OTC market and execute trades smoothly and efficiently.

Where does XEROF deposit the fiat from cryptocurrency exchanges?

The destination for the fiat of a cryptocurrency exchange with XEROF will depend on the specific type of exchange being made. If the exchange is for OTC cryptocurrency, we will deposit the funds into the client's bank account. If the exchange is for real estate, we can deposit the fiat currency into the seller's bank account, a notary bank account, an escrow account, or a title company account. If the exchange is for luxury goods, we can send the fiat currency directly to the seller of the luxury goods. In all cases, we aim to provide secure and convenient options for the exchange of funds.

What are the exchange fees?

Our exchange fees are based on the specific needs and circumstances of each client. This means that the price may vary depending on whether the client is an individual, a company, or a corporation. We offer client-based pricing, which means that the fees are tailored to the unique needs of each client. Our exchange fees include all necessary charges, so you don't have to worry about any additional fees or costs.

Can I become a Referral Broker?

Yes, you can join and become a Referral Broker with XEROF. As a Referral Broker, you can introduce new clients to our platform and earn a commission on every transaction completed by those clients. It's easy to join, with no integration or investment required. Simply send us an email at info@xerof.com and we'll get you started.

Frequently Asked Questions

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